Returns & Exchanges
At NewJaisa, we stand behind the quality of our refurbished electronics with a hassle-free 7-day return policy. If your device doesn't meet your expectations, we ensure a smooth replacement or refund process to keep your tech journey worry-free.
Initiate Request
Log into your NewJaisa account and navigate to 'My Orders' to submit a return request within 7 days of delivery.
Quality Assessment
Our support team will contact you to verify the device condition and troubleshoot any technical issues via a quick remote diagnostic call.
Secure Pickup
Once approved, pack the device in its original packaging with all accessories for our logistics partner to collect from your doorstep.
Refund or Replacement
After the returned unit passes our warehouse inspection, we will initiate your full refund or dispatch a replacement within 48 hours.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing